PRIVACY POLICY

As the operators of the website https://www.myieltsguide.com (“Website”, “us” or “we”), we are committed to protecting and respecting your privacy. This Privacy Policy (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us.

Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

The Data Controller of all Personally identifiable Information collective via the website and or from third parties, as set in this Privacy Policy, is My IELTS Guide. 

YOUR PERSONAL INFORMATION

Information we collect from you

We collect and process some or all of the following types of information:

• Information that you provide by filling in forms on the Website or filling in forms as part of the registration/payment process. This includes information provided when you register as a user on the website.
• Specifically, personal details such as name, email address, date of birth, geographical address/location, IP addresses, or any information you include when using the Website and our services.
• If you contact Us, We may keep a record of that correspondence.
• We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.
• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

If you have provided us with the personal data of another person you confirm that they consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above or elsewhere) for which their personal data will be processed.

The provision of your name, email address and address are required to enable Us to register you as a user of our Website and to use Our services.

We will inform you at the point of collecting information from you, whether you are required to provide the information to Us.

Information third-parties collect

 My IELTS Guide provides you with an option to pay for any course or other services using a credit/debit card through a third party payment processing service provider/gateway. Note that this provider collects and processes your credit card information, not Us. 

USES MADE OF YOUR INFORMATION

Lawful basis for processing

We process your data in order to perform our obligations pursuant to the terms and conditions, as displayed on our Website. This is the lawful basis on which We collect and use your personal data.

Purposes of processing

We use information held about you in the following ways:

• To provide you with our services
  To send you the work you share with us
• To ensure that content on the Website is presented in the most effective manner for you and for the device(s) you use to access and view the Website
• To alert you to any news and/or service changes
• To provide you with information and offers that you request from us or which we feel may interest you
• To carry out our obligations arising from any contracts entered into between you and Us
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service
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DISCLOSURE OF YOUR INFORMATION

As is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

STORING YOUR PERSONAL DATA

Security

We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.

We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Keeping your personal data up to date

If your personal details change you may update them by contacting us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact us by sending a request by email to the contact details below.

How long we keep your personal data

We will hold any information you input or contained in any attachments you upload such as your name, email address, date of birth, geographical address/location for as long as you use MY IELTS Guide’s services, unless you notify Us otherwise or terminate your study plan.

Any financial data (where you have made payment to us for our services) will be retained for 10 years in accordance with applicable tax laws.

Data such as IP addresses will be retained for at least a period of 1 year from its first entry into our logs.

Data collected in relation to your interaction (such as ‘clicks’) with content on our website shall be retained indefinitely and aggregated into non-personal and statistical data on expiry of the retention period for the IP address associated to such data.

Where we store your personal data

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).

In particular, your data may be stored by My IELTS Guide hosting service provider on servers in the USA as well as in the EU.  . Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the  EEA, any transfer of your personal data will be subject to the EU-US Privacy Shield Framework. This framework is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal data. Details of the EU – US Privacy Shield Framework are available and can be read  here

If you would like further information please contact Us (see ‘Contact’ below). 

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR) > ENGLISH 

• access to your personal data and to certain other supplementary information that this Policy is already designed to address
• require Us to correct any mistakes in your information which We hold
• require the erasure of personal data concerning you in certain situations
• receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal data concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal data
• otherwise restrict our processing of your personal data in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

If you would like to exercise any of those rights, please:

• please contact Us (see ‘Contact’ below).
• let Us have enough information to identify you
• let Us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
• let Us know the information to which your request relates
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HOW TO COMPLAIN

We hope that We can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

In the UK this supervisory authority is the Information Commissioner’s Office (ICO)

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Policy at any time. Any changes We may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied privacy policy.

C0NTACT

If you would like more information on anything in this policy, please do get in touch at:

• Email: admin@myieltsguide.com
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